General Terms and Conditions

General Terms and Conditions

The following terms and conditions set out the relationship between Linson Moto EOOD, EIC: 205760735, hereinafter “Linson Moto”, and the persons using the website and E-Store found on the web address http://barracudamoto.bg/.

These general terms are binding for all persons using the website and/or who have made a registration at the web address http://barracudamoto.bg. By using the website http://barracudamoto.bg, the persons agree to comply with the following general terms, including the relevant legislation for the provision of goods and services as set out by The Republic of Bulgaria and the European Union. With the click of every button, link, or object, found on the webpages of https://barracudamoto.bg/, the persons using the website agree and commit to a complete compliance with the general terms.

Definitions:

“General terms” - indicates the following General terms.

“Supplier” - indicates the trading company Linson Moto EOOD that is registered in the Commercial Register at the Registry Agency under EIC: 205760735. More information regarding the Supplier and how to contact them can be found under section X of the General terms.

“Website” - indicates web address https://barracudamoto.bg/

“User” - indicates all persons using and visiting the website and E-Store.

“User Account” - indicates a separate section of the website containing user information taken from the user’s registration on the website.

“E-Store” - indicates the Supplier’s electronic shop which is found on the website.

“Goods” - indicates the goods offered by the Supplier through the E-Store.

“Order” - indicates an order made by the user for certain goods chosen by them. This also includes the user’s chosen payment method and method for the delivery of the goods.

“Price of Goods” - indicates the price per piece, or the price for a certain number of goods, set out in Bulgarian leva and including VAT and all other additional taxes and fees. The price does not include delivery and shipment expenditure.

“Price of Delivery” - indicates the cost of shipment and delivery of the user’s goods, including VAT.

I. Online Purchase of Goods

1. The Supplier provides Goods remotely and for a fee to Users through the Website and the E-Store after the User's express statement.

2. Against the Goods provided by the Supplier, the User shall pay the Price of the Order according to the terms and conditions of the General Terms and Conditions and all possible amendments to the latter, which are published on the Website. The User expressly declares that he is aware of the fact that each Order in the Electronic Store and the Site is associated with an obligation to pay on his part.

3. The Supplier reserves the right to unilateral change of the Goods, their parameters and characteristics, as well as the right to unilateral changes in the General Terms and Conditions, for which the Supplier undertakes to inform the Users by publishing relevant information on the Website. The Supplier has the right to unilaterally change all conditions for delivery of the Goods and any other information published on the Website without prior notice to the User.

4. The General Terms and Conditions can be updated and changed at any time without the need for special notification to the Users. The Supplier is not responsible if the Users have not familiarized themselves with subsequent updates of the General Terms and Conditions published on the Website.

II. Registration of User Account

1. The Website and E-Store may be visited by users freely, without registration.

2. Registration is done by filling in a registration form in real time by the User. The fields that are mandatory are marked with an asterisk. The user agrees and declares that they will provide true, accurate, up-to-date and complete information when filling out the registration form. Upon registration, the User agrees to voluntarily provide the personal data required by the registration form. "LINSONMOTO" may at any time change the amount of personal data required for registration on the Website. In the event of a change in some of the data on the registration form, the User is required to update the relevant data on their profile within 3 /three/ days of the change.

3. In the event that the User provides false, inaccurate, out-of-date or incomplete information, the Supplier has the right to close/or delete the relevant information and refuse further access to part or all of their services, or to completely delete the registration and terminate this contract without prior notice. The Supplier is not responsible for an incorrectly and/or inaccurately executed Order made in accordance with the information provided by the User. The Supplier is not responsible for undelivered orders or other defaults due to out-of-date data and any re-sending of Goods shall be carried out by the User.

4. When registering on the Website, the User specifies an email and a password to access the User Profile. The user bears full responsibility for the protection of their email and password, as well as for the actions of third parties which have this information. For security and data protection purposes, the User should end each session in the User Profile by exiting it. In case of suspicion of illegal or unauthorized access, stolen or lost email and/or password, the User should notify the Supplier immediately, in order to suspend access to the User's personal information and avoid unauthorized actions with the User Profile.

5. By registering and creating a User Profile, the User gives their express consent to the personal data they entered during registration and subsequently changed/supplemented accordingly, to be used and stored by the Supplier for the purposes specified in the General Terms and Conditions.

6. Following a successful registration, the User will receive an email from the Supplier confirming the registration performed on the Website.

7. The User Account provides the User with the opportunity to review and edit the data entered during registration at any time, as well as providing full access to all their Orders, and the option to opt out of informational messages, brochures, newsletters, etc.

8. The User again expresses their will to agree to the General Terms and Conditions by checking the box "I accept the General Terms and Conditions" and then pressing the button to confirm the registration. By ticking the box “I accept the General Terms and Conditions” the User makes an electronic statement in accordance with the Electronic Document and Electronic Signature Act, by which they declare that they are familiar with the General Terms and Conditions and fully accept them. With the recording of the statement made by the Supplier on the preceding section, the electronic statement acquires the quality of an electronic document as laid out in the Electronic Document and Electronic Signature Act.

9. The User Account can be terminated at any time if the User expresses a desire to do so.

III. Goods and Orders

1. The execution of Orders and the signing of a contract/s for purchase and sale with the Supplier can also be carried out without registering a User Profile. By placing an order without registration, the User gives their express consent for the personal data they entered during the Order to be used and stored by the Supplier for the purposes specified in the General Terms and Conditions. The mandatory fields for completing an Order are marked with an asterisk. The user agrees and declares that they will provide true, accurate, up-to-date and complete information when filling in the data for placing an Order without registration. The user agrees to voluntarily provide the personal data required by the form to place an Order without registration. "LINSONMOTO" may at any time change the amount of personal data required to place an Order without registration. In the event that the User provides false, inaccurate, out-of-date or incomplete information when placing an Order without registration, the Supplier has the right to refuse further access to part or all of their services. The Supplier is not responsible for an incorrectly and/or inaccurately executed Order made in accordance with the information provided by the User. The Supplier is not responsible for undelivered orders or other defaults due to out-of-date data and any re-sending of Goods shall be carried out by the User.

2. The E-Store accepts Orders 24 hours a day, every day. The User has the right to order all Goods listed on the Website. When placing an Order, the User has the right to choose the type of Goods and their quantity and the method and terms of delivery, according to the options offered on the Website.

3. For each Product on the Website, information is provided regarding the Price of the Product and the main characteristics of the Product, as well as additional information aimed at helping Users make an informed choice when purchasing. The Supplier is not responsible for inaccuracies in the description of the Goods that do not relate to the main characteristics of the Goods and does not claim to provide completeness of this information.

4. All prices indicated on the Website are in Bulgarian leva and include VAT. In the event that the Product has several modifications, the prices for each of the modifications will be indicated. The Supplier has the right to change the prices indicated on the Website, at their discretion, at any time and without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Website at the time of placing the Order, regardless of whether it is lower or higher than the updated price.

5. The Supplier has the right at any time and without warning to make changes to the published goods, their prices and other characteristics of the Goods. The Users are considered informed of the said changes from the date of their publication. Information regarding part of the published Goods may not be updated, but in any case, the Users will be notified, in the case of an Order, before its delivery, of the non-updated information on the Website, if it relates to the ordered Goods. Some of the information published on the Website may relate to goods that are not currently being offered and not available, for which we apologize in advance.

6. Each selected Product is placed in the User's virtual basket. Until the Order is confirmed, the User can review and make changes to the ordered Goods, quantities, payment method and other data related to the specific order.

7. The order is placed by completing the following basic technical steps:

• Review of the offered Goods;

• Adding the Product/s to the User's virtual basket;

• Login/Registration of a new user or choosing to shop without registration;

• Entering the delivery address;

• Confirmation of payment method;

• Finalizing the Order;

8. Upon finalization of the Order and its confirmation by the User, the latter undertakes to pay the Price of the Order and again declares that they are aware of the fact that the Order is associated with an obligation, on the side of the User, to make a payment. After finalizing and confirming the Order by the User, the E-Store system automatically sends an information email that confirms the receipt of the Order in the Supplier's system.

9. By the end of the day on which the Order was placed, the User has the right to cancel it by notifying the Supplier by email at [email protected]. The user must indicate the number of the Order he wishes to cancel.

10. Users understand and agree that certain Goods may not be available at the time the Order is placed. In the event that the Supplier is unable to fulfill the Order due to the fact that they do not have available Goods, the Supplier shall notify the User of its depletion on the telephone number specified by the User for contact or by sending a message to the email address specified by the User. Notification is made within 48 hours of receipt of the Order. In the case that the Order is received on a non-working day or the specified 48 hours expire on a non-working day, the notification is made by the end of the first working day. In these cases, the Supplier reimburses the Customer in full for the amounts paid by them for the purchase of the Goods, if the same were prepaid.

11. If, within 2 /two/ days of receipt of the Order, the Price (sum of the total value) of the Order is not received on the Supplier's bank account (when payment by debit/credit card or by bank transfer is selected), the Order is considered automatically canceled and the Supplier is not required to fulfill it and holds no responsibility for this.

12. The Supplier may request additional confirmation, including by phone or email, of the finalized Order. In the event that the User refuses to provide the information/confirmation required by the Supplier, the refusal to provide it automatically leads to the cancellation of the Order with or without further notification to the User.

IV. Delivery of Goods

1. The goods are delivered by the courier company ECONT Express OOD.

The goods are delivered to the address specified by the User or to an office of ECONT on the territory of the Republic of Bulgaria.

2. In case of failure of delivery at the first visit to the address indicated by the User, through no fault of the Supplier and/or the courier (in the event that there is no one at the address, etc.), the person carrying out the delivery will leave a notice, indicating a contact phone number, at which the User should call within 2 /two/ working days in order to specify a new delivery date. In case of failure of delivery in the case of a second visit due to no fault of the Supplier and/or the courier, the distance sales contract is automatically terminated and the Supplier is released from their obligation to deliver the ordered Goods and as a sanction for non-performance by the User, the Supplier retains all sums paid by the User. The provision of the previous sentence also applies to cases where the User unreasonably refuses to accept a given delivery.

3. The terms for delivery of the Goods are as follows:

For deliveries in the Republic of Bulgaria from 1 to 3 days*

* In all cases, the Supplier has the right to extend the specified terms for

delivery with up to 10 /ten/ working days, for which the User gives his consent at

Finalization of the Order, after pressing the button “I'm buying”.

Delivery times may be extended on public holidays and/or weekends by the amount of non-working days.

If cash on delivery is selected as the payment method, the delivery terms start from the date of receipt of the email according to section III, item 8 of the General Terms and Conditions. If payment by bank transfer or debit/credit card is chosen, the delivery terms start from the date of receipt of the Order Price on the Supplier's bank account.

4. Shipping fee:

Linson Moto EOOD" ("barracudamoto.bg" or "Supplier") delivers any ordered goods using a third party - courier.

Every shipment sent by barracudamoto.bg is sent with an option to review and test.

The delivery price for an order of/over 149 BGN (including VAT) is FREE!

For orders under BGN 149.00. (VAT included)

- The price for delivery to an ECONT office is BGN 4.00 (including VAT).

- The price for delivery to an address is BGN 7.00 (with VAT)

In case of return/cancellation after inspection of the shipment, the return charges are borne by the user.

5. The Supplier is not responsible for delay in the event that the delay is due to the fault of the courier/carrier making the delivery and/or due to circumstances beyond the Supplier's control.

6. Upon delivery, the Goods should be carefully inspected by the User and/or a person authorized by them. In the event of finding obvious defects during the inspection, the absence of any of the accessories accompanying the Goods and/or any of the documents required by Bulgarian legislation, the User immediately informs the person carrying out the delivery, for which a protocol is drawn up.

In addition, the User immediately notifies the Supplier by email at [email protected]. If the User does not do this, the Goods are considered approved and the User loses the right to later claim that the Goods were delivered to them with obvious defects, the absence of any of the accessories accompanying the Goods and/or any of those required by Bulgarian legislation documents.

Complaints about goods purchased through the E-Store are carried out in accordance with the rules of the Consumer Protection Act, and, in addition, the User should notify the Supplier by email at [email protected]

of any complaint, attaching the relevant invoice/receipt for the purchased Goods or indicating its number and date.

7. When handing over the delivered Goods, the User or a third party indicated by him must sign the documents accompanying the Goods. A third party is considered any person who is not the holder of the Order, but accepts the Goods upon delivery to the delivery address specified by the User.

8. The couriers/carriers who deliver the Goods are chosen at the discretion of the Supplier who has the right to change them at any time without being obliged to inform the User in advance, as long as this does not reflect the method and term of delivery.

V. WAIVER OF DISTANCE CONTRACT AND GOODS PURCHASED

1. Pursuant to Art. 50 of the Consumer Protection Act /CPA/, a User who has the status of a User within the meaning of the CPA has the right to withdraw from the distance sales contract and request the return of the Goods ordered and purchased by him within a period of 30 (thirty) days from the date of receipt of the Goods by the User or by a third party other than the carrier and specified by the User, or when the User has ordered many goods with one order that are delivered separately, starting from the date on which the User or a third party other than the carrier and indicated by the User, received the last goods. The conditions under which the return is made are:

- The User must notify the Supplier in advance by email: [email protected], that, on the basis of Article 50 of the Civil Code, the distance sales contract is being waived. The User must also indicate a bank account for the return of the amount paid;

- The original packaging of the Goods provided by the manufacturer has not been opened and its integrity has not been violated, as well as the integrity of the protective stickers, labels and other markings placed by the Supplier has not been violated;

In the event of non-fulfilment of the specified conditions, the Supplier reserves the right to refuse to accept the returned Goods and, accordingly, not to refund the full amount of the sums paid by the User. The user has no right of refusal in relation to goods and circumstances falling within the scope of Art. 57 of the Civil Code.

2. All transport and any other costs for the return of the Goods are entirely at the expense of the User. Until the return of the Goods by the User to the Supplier, the risk of accidental loss or damage shall be borne entirely by the User. In the event that a given Product, due to its nature, cannot be returned in the usual way by post, the User shall bear the costs of returning the Product in another way and shall pay them in accordance with the relevant tariffs, price lists, etc. to the relevant courier or other companies they have chosen to use for their return.

3. In the event that the User takes advantage of their right under Art. 50 of the Civil Code, and given that they have fulfilled the above conditions, the Supplier undertakes to reimburse them the Delivery Price (with the exception of additional costs related to a delivery method chosen by the User, other than the cheapest standard delivery method, offered by the Supplier) by bank transfer (to the bank account specified in the order given above) or by cash on delivery within the legally established 30-day period. The User expressly declares his consent to the reimbursement of amounts from the Supplier to be carried out by bank transfer, regardless of the means of payment used by the User to pay for finalized Orders. The Supplier has the right to delay refunding payments until the Goods are received back or until evidence is provided that the Goods have been sent back, whichever occurs first.

4. The user is obliged to fill out the following form to exercise his right under

Art. 50 of the Civil Procedure Code for the repudiation of the contract.

5. The User shall send the Supplier or return the Goods without undue delay and in any case no later than 14 days from the date on which the User notified the Supplier of his withdrawal from the distance contract. The deadline is considered to be met if the User sends or returns the Goods to the Supplier before the expiration of the 14-day period.

6. The Supplier provides up to a 30-day period during which the User has the right to return or replace purchased and unused Goods from the E-Store, under the conditions of this article. The provisions of the EPA regarding the refusal of a distance contract (Article 50 et seq. of the EPA) do not apply to the return of Goods within the period additionally provided by the Supplier. In the event that the returned Goods are in original preserved packaging, the Supplier shall reimburse the User for the Price of the Goods (with the exception of amounts paid for return, assembly, disassembly, transport and delivery) by bank transfer, to the bank account specified by the User. The Supplier reserves the right to refuse the return or exchange of Goods, at their discretion in each specific case.

VI. Terms of Payment

1. The Price of an Order may be paid for using one of the following methods:

- Cash on delivery - payment is made at the time of delivery of the Goods, when a courier/carrier visits the delivery address specified by the User and delivers the Goods to the User or the User visits the office of a courier company specified by them and receives the goods. The price (Value) of the Order is paid to the courier/carrier.

- By bank transfer to the bank account specified by the Supplier, before receiving the ordered Goods - the User should send a copy of the payment order/import note to the following email: [email protected]. If they cannot, they should send the following information to the specified email - date of payment, bank, payment order/import note number, order number, three names and contact telephone number.

- With a debit or credit card through a virtual POS terminal. Bank cards with which an online payment can be made are: VISA, MasterCard, Maestro.

VII. Personal Information

1. By accepting the General Terms and Conditions, Users agree that the Supplier and their employees, depending on their obligations, have access to part or all of the information filled/submitted during the registration of the User Profile/or the ordering of Goods.

2. The Supplier is a registered administrator of personal data under Bulgarian legislation and ensures their protection in accordance with the Personal Data Protection Act and related by-laws. By accepting the General Terms and Conditions, Users agree that the Supplier may process the provided personal data for the following purposes:

- Technical management of the Website and the E-Store and their databases

- Establishing contact with Users

- Management of Orders, delivery of Goods and any other activities related to the fulfillment of the obligations of the Supplier and Users

- Measuring the effectiveness of the Supplier’s services

- Advertising campaigns, marketing and market research, price policy

- Sending advertising offers and materials, information about the Supplier's products and other similar information by mail, telephone and/or e-mail

- Direct marketing

- Any other commercial communications

By accepting the General Terms and Conditions, you, the User, agree that in connection with the processing of your personal data for the above specified purposes, the Supplier may also provide this data to third parties with whom LINSON MOTO cooperates, works or has other relations in connection with its activities (including courier, transport and forwarding companies in connection with the delivery of the Goods).

3. Pursuant to Art. 34a of the Personal Data Protection Act, Users can object to the use of personal data, their disclosure to a third party and their use on their behalf for the above stated purposes. You have the right to object to the processing of your personal data for direct marketing purposes by sending a written message to the Supplier using the contact information indicated at the end of the General Terms and Conditions. In this information, you can contact us in case of an unauthorized filling of your personal data by third parties, as well as other possible problems.

4. At any time, you can opt out of receiving information about products, campaigns, promotions, etc. by the Supplier, as well as from receiving other advertising and information materials and offers by sending an email about this at [email protected].

5. By accepting the General Terms and Conditions, Users expressly consent to the Supplier sending commercial messages, information, materials, etc. (all purposes specified under Art.2 of section VII), to the address, email and contact phone number provided by the User. The present item is also considered as a given prior consent in accordance with Art. 6, para. 4 of the Law on Electronic Commerce and Art. 49 of the Consumer Protection Act.

VIII. Other Provisions

1. In the event of disputes arising from or in connection with the General Terms and Conditions, the parties undertake to make efforts to resolve them in a spirit of understanding and mutual compromise. In the event that the parties fail to reach an agreement, the dispute between them will be fully resolved by the competent Bulgarian court.

2. The provisions of Bulgarian substantive law shall apply to all issues not settled in these General Terms and Conditions.

3. The Supplier will make every effort to keep the information on the Website and the E-Store always correct and up-to-date, but makes no claims regarding its completeness and reliability.

4. The Supplier shall not be liable for failure to fulfill their obligations under this contract in the event of circumstances that the Supplier did not foresee and was not obliged to foresee, including but not limited to cases of force majeure, random events, problems in the global Internet network and in the provision of services outside

control of the Supplier.

5. The Supplier does not guarantee uninterrupted, timely, secure and error-free access to the Website and the E-Store, to the extent that this is beyond the control and capabilities of the Supplier.

6. The Supplier is not responsible for damages caused to telecommunications equipment, software and hardware, or for loss of data resulting from materials or resources used in any way through the Website.

7. It is forbidden to copy, publicly distribute, display or give away materials, photos, logos, images and any other property published on the Website for any purpose by the Users. Violators are subject to penalties under the provisions of the Copyright and Related Rights Act and the Trademarks and Geographical Indications Act. The provided links on the Website to sites owned by third parties are published solely for the convenience of Users. When using such a link, Users are not using a service provided by the Supplier and with respect to the use of the link outside the Website, the General Terms and Conditions do not apply. The Supplier does not exercise control over the above sites, which are not its property, and does not assume any responsibility regarding their information and/or content. The Supplier informs the Users that they do not in any way require or recommend the use of these sites by Users, nor the information published on them. Visit to the specified sites and all risks related to their use are entirely at the expense of the Users and the Supplier does not bear any responsibility for any damages suffered by the Users in connection with these sites.

8. According to Art. 105 et seq. of the PPE The Goods have a legal warranty for their compliance with the sales contract, which is expressed in the fact that the Supplier (subject to the other terms and conditions of the PPE) is responsible for any lack of conformity of the Goods with the sales contract. This includes any lack which exists at delivery of the Goods and or has been found up to two years after delivery, even if the Supplier was unaware of the non-conformity.

9. The goods for which the Supplier provides commercial warranties and the conditions for them are specified on the E-Store. The Supplier has the right to change the terms of commercial warranties, the Goods for which they are provided, as well as to discontinue the provision of commercial warranties at any time.

IX. WARRANTY OF PURCHASED GOODS

The goods offered by Linson Moto EOOD on its E-Store (www.barracudamoto.bg) and in the physical store have a warranty period of 30 (thirty) days.

The warranty is provided for defects or hidden defects in the products, other than wear and tear due to normal use. In particular, Linson Moto EOOD is responsible for any non-conformity of the User goods with the sales contract that exists when the goods are delivered and occurs up to 30 (thirty) days after their delivery, even if it was not aware of the non-conformity.

Please keep your receipt (payment document). Your receipt is your guarantee! A receipt is required for all exchanges and/or returns in Linson Moto EOOD stores, as well as for online shopping.

To conform to the sales contract, the User good must:

- Possess the characteristics defined by the parties in the contract and must be suitable for the usual use for which User goods of the same type are intended;

- Correspond to the description given by the seller in the form of a sample or specimen;

- Is fit for the particular use desired by the User, provided that they have notified the seller of their requirement at the conclusion of the contract and it has been accepted by the seller;

- Possess the usual qualities and characteristics of goods of the same kind that the User can reasonably expect, given the nature of the User good and the public statements about its specific characteristics made by the seller, manufacturer or its representative contained in the advertisement or on the label of the User product. In case of non-compliance of the User goods with the sales contract, the User has the right to file a claim (to exercise his right to warranty) by asking the seller to bring the goods into compliance with the sales contract. In this case, the User can choose between repair of the product or replacement with a new one, unless this is impossible or the chosen method of compensation is disproportionate compared to the other.

We consider that a method of User compensation is disproportionate if its use imposes costs on the seller that, compared to the other method of compensation, are unreasonable, taking into account:

- The value of the User good, if there is no lack of discrepancy;

- The significance of the non-compliance;

- The possibility of offering the user another way of compensation that is not associated with significant inconvenience for them.

In the event of a defect occurring within the warranty period, the User may contact Linson Moto EOOD using one of the ways indicated on our website - www.barracudamoto.bg or by visiting our store. Linson Moto's warranty conditions give the User the opportunity to choose whether to return the goods they’ve purchased directly to our stores or by using a third-party courier service. Regardless of the method chosen, the costs of returning the goods are at the expense of the User.

After the complaint (warranty) request has been processed by Linson Moto EOOD and it has been verified whether the commercial warranty actually covers this product, it will be repaired or replaced, according to these conditions. If the cause of the problem is covered by the commercial warranty and the product cannot be repaired or replaced with an identical or equivalent product, you will receive a return receipt with a claim (with which to purchase another product) or a refund. In all cases where the problem falls within the scope of the commercial warranty, Linson Moto Ltd. will offer the most appropriate solution (by replacing the defective part, by replacing the product with a new one, or by refunding the amount paid.)

If a user returns an item for an unreasonable reason, the return request will be considered ineligible.

You have the option of choosing how to return the goods and whether you want to insure the shipment against loss, theft or damage. Linson Moto EOOD does not cover any part of these costs and is not responsible if the shipment is lost or damaged. In addition, you are responsible for packaging the goods in such a way that there is no risk of damage to their quality during transport.

Please keep your receipt (payment document). Your receipt is your guarantee! A receipt is required for all exchanges and/or returns in Linson Moto EOOD stores as well as for online shopping.

X. Supplier Information and Contact

Trade name (company): Linson Moto EOOD
Unique identification code: 205760735;
Headquarters and address of management: city of Levski, street "P.K. Yavorov " N.6 or Linson Moto Store (Student city, bl 61, city hall) ;
VAT number: BG205760735;
Contact phone number: 086053939.;
Email: [email protected]
Website: http://www.barracudamoto.bg;

Questions, inquiries and consultations with the User can be done online by email or by phone, during working hours: from 10.30am to 19.00pm, from Monday to Friday or Saturday from 10.30am to 16.00pm.

The specified address of the Supplier is also considered to be the address to which the User can send any complaints in the sense of Art. 47, Item 4 of the Law on Consumer Protection.

Form for Return of Goods